Privacy policy

Last updated: November 22, 2025

The Time Tin (“we”, “us”, “our”) operates this online store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is hosted and powered by Shopify, which helps us provide these Services to you.

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit or use our Services, make a purchase, or otherwise communicate with us.

By using our Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies or can reasonably identify you. We may collect the following categories of personal information:

Contact Information

Name, billing and shipping address, email address, phone number.

Payment & Transaction Information

Order details, payment method, billing address and limited payment information (last four digits of card, expiry date).
We do not store full card numbers. Payments are processed securely by our payment providers (Shopify Payments), compliant with PCI-DSS standards.

Account Information

Username, password, preferences, saved items, security details.

Order & Activity Information

Products viewed, added to cart, purchased, returned, exchanged or cancelled.

Communications

Information provided when contacting us (email, message forms, customer support requests).

Device Information

IP address, browser type, device type, operating system, cookies, and unique identifiers.

Usage Information

Interactions with pages, features, content, and navigation behaviour.

2. How We Collect Personal Information

We collect data from:

Direct Interactions

Creating an account, making purchases, contacting us, or using our website.

Automatic Collection

Cookies, analytics tools, and Shopify’s built-in tracking.

Service Providers

Payment processors, delivery partners, and technical providers working on our behalf.

Third Parties

Analytics partners (e.g., Google) or advertisers where permitted.

3. How We Use Your Personal Information

To Provide & Improve Our Services

  • Process orders and payments
  • Manage deliveries and returns
  • Provide customer support
  • Maintain and secure your account
  • Personalise your shopping experience

Marketing & Advertising

  • Send marketing emails or promotions
  • Provide personalised adverts (where consented)
    You may unsubscribe at any time.

Security & Fraud Prevention

  • Authenticate users
  • Detect and prevent fraudulent or illegal activity

Communication

  • Respond to enquiries
  • Send service-related messages (order confirmations, delivery updates)

Legal & Compliance

  • Comply with UK law and lawful requests
  • Defend or enforce legal rights

Legal Bases for Processing Your Personal Information

We process your personal information under the following lawful bases, as required by UK GDPR:

Contract
We process your information to enter into and fulfil our contract with you, including:

  • Processing and delivering your orders
  • Handling payments
  • Managing returns, refunds, and customer support
  • Communicating service updates (order confirmations, delivery updates)

Legal Obligation
We may process your information where necessary to comply with legal requirements, including:

  • Tax and accounting obligations
  • Responding to lawful requests from authorities
  • Fraud prevention and security requirements

Legitimate Interests
We process certain personal information because we have a legitimate business interest, provided your rights and freedoms are not overridden. These interests include:

  • Improving and optimising our website and Services
  • Monitoring and protecting our website for fraud and misuse
  • Understanding customer preferences to improve products and Services
  • Providing a smoother and more personalised shopping experience

Consent
We rely on your consent for:

  • Sending marketing emails and promotional messages
  • Using non-essential cookies and similar technologies
    Where we rely on consent, you may withdraw it at any time.

4. How We Share Personal Information

We may share your information with:

Service Providers (e.g., Shopify)

For IT support, analytics, payment processing, order fulfilment, shipping and marketing.

Business & Marketing Partners

For analytics and advertising (e.g., Google, Meta).
Partners use your data according to their own privacy policies.

Where You Direct or Consent

Such as social media integrations or delivery instructions.

Corporate Group / Affiliates

As part of normal business operations.

Legal Obligations or Business Transfers

If required by law, or in connection with a business restructuring.

5. Relationship with Shopify

Our store is hosted by Shopify, who collects and processes certain data to operate the platform.

To learn how Shopify processes your personal information, visit: https://www.shopify.com/legal/privacy

You may exercise data rights related to Shopify’s processing using their privacy portal: https://privacy.shopify.com

6. Cookies & Similar Technologies

We and our service providers use cookies, web beacons, pixel tags and similar technologies to:

  • Operate essential site functions
  • Remember preferences
  • Analyse website usage
  • Deliver personalised ads (where consented)

Cookie Consent (UK/EU requirement)

When you visit our site, you may see a cookie banner that allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage cookie preferences

Managing Cookies

You can change your cookie settings via your browser or through our cookie preferences link (if enabled in Shopify).

You can also opt-out of interest-based advertising via:

7. Your Rights (UK & EEA)

Depending on your location, you may have the right to:

  • Access your personal information
  • Delete your personal information
  • Correct inaccurate information
  • Port data to another provider
  • Object to certain processing
  • Restrict processing
  • Withdraw consent (where relied upon)

We may need to verify your identity before fulfilling your request.

You may submit a request by contacting us using the details below.

8. International Transfers

Your personal information may be transferred outside the UK/EEA.
Where this occurs, we use safeguards such as Standard Contractual Clauses or other approved mechanisms.

9. Security & Retention

We use administrative, technical, and physical safeguards to protect your information.
We retain data only as long as necessary for:

  • Legal obligations
  • Account management
  • Order fulfilment
  • Dispute resolution

No method of transmission is 100% secure.

10. Complaints

If you have concerns, please contact us first.
You may also lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk

11. Changes to this Privacy Policy

We may update this policy from time to time.
Updates will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have questions or wish to exercise your privacy rights, contact us at:

Email: sales@thetimetin.co.uk
Address: 29 Newmarket Road, Ashton-under-Lyne, OL7 9LW, United Kingdom

We are the data controller of your personal information.