Terms of service

Last updated: November 22nd, 2025

Introduction

Welcome to The Time Tin! These Terms and Conditions (“Terms”) govern your use of our website, including any orders you place with us. By using this website and purchasing products from us, or by accessing any services provided through the website, you agree to be bound by these Terms. Please read them carefully.

If you do not agree to these Terms, please refrain from using our website or making any purchases.

Who We Are

Trading name: The Time Tin

Contact name: Lyn Hadfield

Registered office: 29 Newmarket Road, Ashton-under-Lyne, OL7 9LW, United Kingdom.

The Time Tin is a UK-based retailer specialising in genuine high-quality watches.

You can contact us via email at sales@thetimetin.co.uk or via phone at +447598440329.

Orders and Acceptance

  • By placing an order with us, you are making an offer to buy a product under these Terms.
  • We reserve the right to accept or reject any order at our discretion.
  • Once your order is accepted and confirmed, we will send you an order confirmation email with the details of your purchase.
  • Right to Cancel: Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods, without giving any reason. Our 30-day returns window, as described in our Returns & Refunds Policy, is offered in addition to these statutory rights.
  • The contract between you and The Time Tin is formed only once we have accepted and processed your order.

Price and Payment

  • All prices on our website are listed in GBP (£) - VAT is not applicable as The Time Tin is not VAT-registered.
  • We accept payment via credit and debit cards: Visa, Mastercard, American Express, Diners Club, Discover, Maestro and UnionPay.
  • We accept payment via Google Pay and Apple Pay.
  • Once your order is confirmed, the price at the time of purchase is final.

Product Availability

  • While we strive to ensure the availability of all products listed on our website, in rare cases, some products may be out of stock. Out of stock items will be clearly marked.  
  • If an item is unavailable after your order is placed, we will notify you as soon as possible and offer you a full refund, the option to replace the item with a similar product, or to cancel the order entirely. Please note that all items are subject to availability. In cases of extended stock issues, we may notify you of a delay or stock replenishment, if applicable.

Shipping and Delivery

  • Please refer to our Shipping Policy for detailed information about shipping methods, costs, and delivery timeframes.
  • Delivery times may vary depending on the delivery method chosen and your location.
  • We will aim to deliver your order within the stated timeframe. If there is a delay in delivery, we will inform you as soon as possible.
  • We are not responsible for delays caused by factors outside our reasonable control (such as courier delays or severe weather), but we will always work with you and the carrier to help resolve any delivery issues.
  • The risk of loss or damage to the goods passes to you only when the goods are delivered to you.
  • Please note that we currently do not offer international shipping. If this changes in the future, any customs duties, taxes, or additional charges that may apply to international shipments will be the responsibility of the customer.

Returns and Refunds

  • Please refer to our Returns & Refunds Policy for details on how to return an item and the conditions under which refunds are provided.
  • You have 30 days from the date of delivery to return items (subject to our Return Policy conditions).
  • Items must be returned in unused, unworn, and original condition.
  • If the product you receive is faulty, damaged, or not as described, you are entitled to a refund, repair, or replacement within 30 days under the Consumer Rights Act 2015.
  • Details about return shipping costs and responsibilities can be found in our Returns & Refunds Policy.
  • Nothing in these Terms affects your statutory rights, including your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Product Descriptions

  • We strive to ensure that all product descriptions, images, and details on our website are as accurate as possible.
  • However, due to variations in monitor settings, lighting, or production runs, product appearances may differ slightly from the images shown on the website.
  • If you are not happy with the item received, you may return it in accordance with our Returns & Refunds Policy.

Limitation of Liability

  • The Time Tin is not liable for any loss or damage (including personal injury) resulting from the use of our products, except where liability cannot be excluded by law (including the Consumer Rights Act 2015).
  • Our liability to you in connection with any order shall not exceed the total price paid for the products in that order, unless otherwise required by law.

Privacy and Data Protection

  • We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for full details on how we collect, use, and store your personal data in compliance with the UK GDPR.

Intellectual Property

  • You may not copy, reproduce, distribute, or use any content from this website for commercial purposes without our prior written consent.

Governing Law and Dispute Resolution

  • These Terms are governed by the laws of the United Kingdom.
  • Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom. You may also have access to alternative dispute resolution (ADR) processes, such as mediation or arbitration, if available.
  • If you have a dispute, you may also be able to use the Online Dispute Resolution (ODR) platform, provided by the European Commission, to resolve your issue.

Changes to Terms

  • The Time Tin reserves the right to modify or update these Terms at any time.
  • Any changes to these Terms will be posted on this page, and we will notify you via email or on the website. The 'Last Updated' date at the top of this page will be updated accordingly, and we will notify you via email or on the website when changes are made.
  • Any changes to these Terms will not affect any orders placed before the date of the change; the Terms in place at the time of your purchase will apply to your order.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at sales@thetimetin.co.uk or via WhatsApp at +447598440329.